Privacy Policy


This privacy policy sets out how Napsack uses and protects any information that you give Napsack when you use this website. Napsack is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Napsack may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


Collection and Protection of Information

We may collect the following information: name and job title; contact information including email address; demographic information such as postcode, preferences and interests; other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping; we may use the information to improve our products and services; we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; from time to time, we may also use your information to contact you for market research purposes; we may contact you by email, phone, fax or mail; we may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Cookie/Tracking Technology

A cookie is a small piece of information stored by your browser (for instance, Internet Explorer or Firefox) on your computer. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the Napsack website to speed up your identification and ordering and delivery processes. To prevent the website from accessing this information, simply disable your cookies in your browser options


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Links to other websites

From time to time our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

Your information is kept strictly confidential and is never disclosed to third parties. We will also only contact you with news of Napsack special offers and promotions if you subscribed to our newsletter when you registered on our website. We are committed to protecting your confidentiality and have pledged not to share your information with any outside parties.


Login Details

We strongly recommend that you keep your login details and passwords private so that only you can log on to our website. You have the option to change your password in the “My Account” section of the website. If you suspect that someone is accessing the site with your credentials please contact us.


Forgotten Password

You will be given three chances to enter the correct password, after which your profile will be locked. If this happens you will need to call 082 579 9611 to unlock your profile and reset your password.

If you have forgotten your password, simply click on the "Forgot Password?" link on the login page. We will then e-mail you a link where you can reset a new password.