How will my order get delivered to me?

In accordance with our Delivery Policy (as set out in the Terms and Conditions) you can choose between three delivery options:

  1.      Door-to-door (South Africa only). This is charged at a flat rate of R80
  2.      Collection from Queen Victoria Road, Claremont, Cape Town
  3.      International Delivery. This is a counter-to-counter service using the airmail postal service.

How is my parcel delivered, in South Africa?

All Napsack orders are delivered via door-to-door courier. On completion of your order and successful payment your order will be processed and dispatched, usually within 24 hours (or a Monday if ordered Friday afternoon or on the weekend). You will be e-Mailed a tracking number in order for you to track the progress of your parcel. Up to date tracking information can be obtained via either the UTi Sun Couriers website or their national contact centre on 0861 80 30 80.

Generally parcels will be delivered to the main centres within 24 hours of dispatch or 2-3 working days for remote areas.

Your parcel will be delivered to the address you specified in the checkout process during normal working hours (Mon – Fri).  No deliveries take place over weekends, public holidays or after hours. Please take this into consideration when selecting your delivery address.

For delivery to take place someone needs to be present at the delivery address and they will be required to sign for the parcel. A delivery is considered complete once the parcel is accepted and signed for by you, or an individual on your behalf, at the specified delivery address. It is your responsibility to inspect the parcel on arrival for any visual damage and if such exists to make it known to the driver. You have the right to refuse the parcel if it appears opened, visibly tampered with or damaged.

Should no-one be available at the specified delivery address, after two attempts, the parcel will be returned to Napsack, whereupon we will contact you to arrange another or alternate delivery method. Please note that additional delivery charges will be incurred.

How is my parcel delivered Internationally?

Your parcel will be sent via airmail using the postal service. This is a counter-to-counter service so your parcel will need to be collected from your local post office (they will notify you of a parcel awaiting collection). This service takes approximately 7-10 working days. It costs a flat fee of R300 regardless of the destination.

My order has not arrived when I expected it to, what can I do?

Please contact us and we will investigate